Frequently Asked Questions
What happens to our booking if Covid-19 restrictions take place?
In the unfortunate circumstance where your tour is unable to go ahead due to lockdown laws, a full credit will be held for when the good times return. If postponing your tour is not an option for you, a refund will be issued, minus a small $25 service fee.
You can view our full cancellation policy here.
Are gift vouchers available?
Of course! You can Buy a Gift Card here.
How long does the tour go for?
Our deluxe winery tours usually run from 9am - 4:30-5pm. Brewery tours run roughly from 11am-5pm. Time may vary depending on the size of your group and pick up and drop off points.
Am I eligible for free pick up?
TMTE provides a free pick up and drop off service to your doorstep to Brisbane CBD and surrounding suburbs within 10km. We also provide free pick up to Tamborine/Maleny or suburbs along the way. Please double check if your suburb is eligible for free pick up as we don't always go the same route. Max 2 pick up locations per group. Some pick up restrictions may apply to some tours.
How many people can your bus accomodate?
Our regular bus comfortably seats up to 11 people. For groups more than 11, larger buses can be arranged to accomodate your group (from mini buses to coaches).
What if I have more than 11 wine-loving friends?
A 25 seater bus can be arranged for larger groups. Please note: a surcharge of $200 will be applied for groups between 12-15 to cover bus hire costs for the day. If your group is of 16+ people, there will be no extra costs involved. If you have a function or event with over 30 people, please email info@tashmareetravel.com to discuss bus options, as larger charter buses can also be arranged.
Do you cater for people with dietary requirements?
Absolutely! Please let us know of any food allergies or dietary requirements prior to your wine tour and we will be able to arrange a delicious lunch alternative for you.
Can I play my own music on the bus?
Yes, you most certainly can! Our 11 seater bus has aux cord, usb port & bluetooth options available. Our larger buses unfortunately do not have this option - we suggest bringing a bluetooth speaker along for the ride.
Can we customise the itinerary?
Customised itineraries can be created for private groups only (8 people or more). Let us know what you’re after and our friendly staff will create the perfect itinerary to suit your group.
If you are booking a public tour, you will be booked onto our standard itinerary (which is a great day out - we promise!)
Can I bring my own booze on the bus?
There is strictly no drinking alcohol on the tour bus. By law - we cannot allow this. All of our wineries are within a few minutes of each other - we promise to not keep you without a wine in your hand for too long… Coffee & non-alcoholic drinks are allowed on the tour bus.
Can we book a private tour?
You most certainly can! We offer private wine & beer tasting tours for groups of 8 people or more. If you group is less than 8 people, a private tour fee will be charged.
What if I have less than 8 people, but want it to be private?
Not a problem! However a private tour fee would be added to your total. The fee will depend on your final group numbers.
What should I wear?
Dress comfortable. We recommend wearing closed shoes on our brewery tours as the brewers will most likely be at work when we visit. Flat shoes are recommend for our wine tours (or small heels). It's usually a couple of degrees cooler in the hinterlands so a jacket will never go astray during the cooler months (July / August).
What if I get hangry? Can I bring snacks?
Cold drinks and snacks will be provided on the tour bus, along with a filling two course meal AND a cheese tasting (for Mt Tamborine tours) so byo snacks are not necessary. However, if you insist, food is welcome on the bus. :)
If I am under 18 can I still attend the tour?
Under 18’s can come along for the ride, however you must be over the age of 18 to consume any alcohol on the tour. Please ensure you have your ID on you if you're blessed with youthful looks. Private tours must be booked for children under 12.
Do your venues have wheelchair access?
All of the venues we visit have wheelchair access. Unfortunately our 12 seater bus does not have a wheelchair ramp or lift, however if you have limited mobility and are able to get on the bus, we can most certainly find a safe place on the bus for your wheelchair.
Other boring (but still important) stuff...
Drink responsibly. While we're all about having fun, there is such thing as too much! Each venue has the right to stop serving you alcohol under the Responsible Service Of Alcohol laws if they feel you've had too much... Any person deemed disruptive or unruly also runs the risk of being removed from the tour (and left to make your own way home!)